PRIVACY POLICY Last Updated: September 2026
Gravel & Trail Pty Ltd (ABN 82 658 292 016) trading as Batemans Bay Cycles and Gravel & Trail ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website (https://batemansbaycycles.com.au), purchase products, hire bicycles, or use our services in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
1. Information We Collect
We may collect personal information that can identify you, including:
• Identity Data: Full name, date of birth, and driver’s licence number (required for bicycle hire verification).
• Contact Data: Email address, billing address, delivery address, and telephone number.
• Financial Data: Payment card details and transaction history (processed securely via our third-party payment gateways).
• Technical Data: IP address, browser type, cookies, and usage data when navigating our website.
2. How We Collect Your Information
We collect personal information directly from you when you:
• Complete a purchase or place an order online.
• Book a bicycle or equipment hire service.
• Create an account, subscribe to our newsletter, or fill out a contact form.
• Interact with our customer support team in-store or online.
3. How We Use Your Information
We use your personal information to run our business efficiently, including to:
• Process transactions, fulfill online orders, and manage bicycle hire bookings.
• Verify identity for security and liability compliance during equipment hire.
• Send order updates, booking confirmations, and customer service notices.
• Deliver marketing materials or special promotions, which you can opt out of at any time.
4. Disclosure of Personal Information
We do not sell your personal information. We may share your information with trusted third parties solely to facilitate our services, such as:
• Payment processors and merchant gateway providers.
• Shipping and delivery couriers.
• IT service providers, website hosts, and administrative platforms.
• Legal or regulatory bodies where required to comply with law enforcement or insurance requirements.
5. Data Security
We implement appropriate technical and organizational measures to secure your personal information against unauthorized access, modification, or disclosure.
Online payments are encrypted using industry-standard protocols. However, no data transmission over the internet can be guaranteed as entirely secure.
6. Access and Correction
You have the right to request access to the personal information we hold about you, or to request that we correct any inaccuracies. If you wish to make an access or correction request, please contact us using the details provided below.
7. Contact Details
If you have any questions about this Privacy Policy, our data practices, or wish to lodge a complaint, please contact our Privacy Officer at:
Entity: Gravel & Trail Pty Ltd t/a Batemans Bay Cycles
Website: https://batemansbaycycles.com.au
Email: info@batemansbaycycles.com.au
